Senior Support Manager - Twinfinity
June 2024 - Present | Göteborg
Leading support operations for a high-tech company, ensuring seamless service delivery and customer satisfaction.
Felix Quist
Senior Support Manager
Experienced in IT service management, customer service, and operational excellence. Dedicated to improving service delivery for global brands.
As a Senior Support Manager, I oversee complex IT service operations, ensuring efficiency and high levels of customer satisfaction. With a background in Cloud Computing, IT Project Management, and Network Infrastructure, I bring a comprehensive approach to support management. I am passionate about continuous improvement and making meaningful contributions to organizational success.
Skills
Experience
IT Management Consultant - XLENT
January 2024 - May 2024 | Göteborg
Assisted clients in optimizing IT services, focusing on service management and operational efficiency.
Service Manager - Centiro Solutions AB
June 2021 - January 2024 | Borås
Maintained relationships with key customers, led support teams, and managed service escalations.
Support Manager - Sweco Sweden
July 2017 - June 2021 | Göteborg
Handled 1st to 3rd level cases, led development projects, and managed backlog prioritization.
Contact Me
Feel free to reach out for inquiries regarding IT service management, support, or collaboration opportunities.